FAQ
Questions?
Let us take care of that for you.
Our stop-out level is at 50%.
Yes, we provide Negative Balance Protection, ensuring that our clients do not lose more than their total deposit.
No, clients cannot withdraw their deposit bonuses.
Yes, we offer corporate accounts to meet the needs of our business clients.
Client Portal Password: This is your main password, used to access your Coinexx dashboard. With this password, you can manage personal details, deposit funds, make withdrawals, and access your account settings. It's crucial to keep this password secure as anyone with access to it can manage financial transactions and change important account settings.
Trading Account Password/ Master Password: Specifically used for trading platforms like MetaTrader 4 or MetaTrader 5, Coinexx Alpha Trader this password allows you to execute trades, view live market data, and analyze trading performance.
Investor Password: The investor password is a read-only password that you can share with others who wish to view your trading activity without giving them trading capabilities.
No, the bonus will not be automatically applied. To avail the bonus, please visit our live chat portal or email us at support@coinexx.com, requesting to avail the bonus offer, and it will be added to your trading account.
Once the deposit is reflected in your account, you can contact us via live chat or email us at support@coinexx.com to request the bonus offer. The bonus will be added to your account immediately.
The login credentials (Trading Account ID and Password) are sent to the registered email address at the time of Account Creation. Please check the mailbox of your registered email address.
We do not provide a specific list of PAMM account managers. You have the freedom to choose any PAMM manager for your account.
In a PAMM account, profits and losses are distributed according to an agreement between the PAMM manager and the PAMM investor.
Once the sub-accounts are connected to PAMM account, they turn into ‘Read Only’ mode, and you can monitor your account continuously.
As investors fund their trading accounts connected to PAMM, the PAMM Manager is able to trade in their account
We do not charge any fees for deposits or withdrawals.
If your deposit doesn't appear in your trading account within 30-40 minutes, please contact us via live chat or email at support@coinexx.com.
Yes, we offer a 100% deposit bonus. But we often run promotions too. for more details, come on live chat portal or email us at support@coinexx.com.
You can withdraw funds at any time, even with open positions, as long as you have free margin available.
You can cancel your withdrawal request by contacting our live chat immediately or emailing support@coinexx.com.
All your funds are kept in Cold storage wallets with no online linkage & our private keys are never linked online & are secured in offline devices.
There is no maximum withdrawal limit and you can withdraw up to free margin available in your trading account.
You can request withdrawals at any time, but processing is done only on business days.
We offer an ECN trading account designed to meet the needs of all traders, from beginners to experienced professionals.
To open an account, log in to the Coinexx Client Portal, click on "Add an Account," and follow the prompts to create your account.
The minimum deposit requirement is $10.
You can open an unlimited number of accounts.
The base currency of an account cannot be changed. You will need to open a new account and transfer your funds to it.
